Senior Frontend Engineer, Growth
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About the role
We have ambitious goals for 2022 to build out 24/7 support, so if you have weekend availability we'd love to hear from you. We're looking for candidates who can work Saturday - Wednesday.
About You
Have demonstrated experience with providing high-touch customer support over email, phones and live chat in SAAS or account/billing customer service Have experience with Stripe and/or similar payment/billing platforms Are familiar with Webflow's product and capabilities, or have some experience with HTML, CSS, and DNS Exhibit analytical reasoning and critical thinking skills for account/billing Have demonstrated written and verbal communication skills (English) Have the ability to learn new digital tools quickly Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you. Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others. Advocate for others – including customers and colleagues – and you want to build a career in customer support! If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.
Our Mission:
Our Core Behaviors:
- Earn customer trust
- Get it done, do it right
- Practice candor with care
- Dream big, ship often
Think you’re a good fit for the role?
If you share our values and our enthusiasm for empowering the world and you’re up for the challenge of working remotely for a distributed team, we would love to hear from you and explore the value you can add to our team.
Please note that a background check and employment verification may be required for this position. If required, we may obtain one or more background screening reports about you, solely for employment purposes.
