About You

Have demonstrated experience with providing high-touch customer support over email, phones  and live chat in SAAS or account/billing customer service Have experience with Stripe and/or similar payment/billing platforms Are familiar with Webflow's product and capabilities, or have some experience with HTML, CSS, and DNS Exhibit analytical reasoning and critical thinking skills for account/billing Have demonstrated written and verbal communication skills (English) Have the ability to learn new digital tools quickly Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you. Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others. Advocate for others – including customers and colleagues – and you want to build a career in customer support! If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.